Great Expectations for managers - 2 day programme
Would you like to increase your team’s performance, increase customer satisfaction AND increase sales? Of course you would!
This two day programme will look at different ways to improve customer service within your business. And help you to develop a successful campaign that will encourage your team to achieve fantastic results. Read more
Great expectations for the front line team - 1 day programme
When you spend over 80% of your day with your customers, it can sometimes be hard to maintain your sparkle.
This highly interactive one day programme will share the secrets behind service success. And allow you to explore and experience different ways of working your customer service magic. Read more