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Great expectations for the front line team - 1 day programme

When you spend over 80% of your day with your customers, it can sometimes be hard to maintain your sparkle.

This highly interactive one day programme will share the secrets behind service success. And allow you to explore and experience different ways of working your customer service magic.

What’s covered in the customer service training programme?

So what do you get to do?

There are a number of individual and group activities which will enable you to make a real difference to your department or business. Some of these customer service activities include:

Soap box stand. Reasons why we get it so wrong with customers.

Customer-vision. A novel interpretation of the Eurovision contest!

Run-around. How to make a customer feel special.

The world’s full of balloons: How to resolve a customer complaint

At the end of customer service training programme you will:

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